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Remote Monitoring

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Remote Monitoring

ITN Networks Ltd Advanced Services for servers consist of either Remote Monitoring or Remote Monitoring and Management (RMM) services for enterprises interested in out-tasking all or part of their server management. By out-tasking these services to ITN Networks Ltd, organizations will benefit from a knowledgeable partner who is up-to-date on the latest technology, offering a higher level of awareness of server performance and expedited problem resolution.

In addition to server up/down status, ITN Networks Ltd Monitoring Services track and report on device health including the following parameters:    System Availability / Uptime

  • CPU Utilization
  • Memory Utilization
  • Resident Memory Size
  • Disk Space Statistics
  • Event log
  • DNS Cache
  • Load Average
  • Network bytes In / out
  • Active & Zombie processes check

We will identify problems by separating resulting symptoms from their source. The point of failure, or fault, for the identified problem is isolated in a root cause analysis by gathering and analyzing information correlated from multiple system sources and tools.

Security patching, OS release management, database management, change management, fault identification, and troubleshooting are all part of RMM for Servers. Troubleshooting includes escalation to third parties for on-site hardware repair or replacement.

We offer a business class service; we provide a single point of contact from issue identification through resolution.

Key Benefits:

  • Single point of contact for monitoring, management, and equipment break/fix
  • 24x7 monitoring, management, and troubleshooting
  • Flexible offerings – you can out-task all or a portion of your network
  • Support Window servers
  • 2X
  • 3CX
  • ASUS
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